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1. Hospitality and travel marketing / Alastair M. Morrison.

by Morrison, Alastair M.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Clifton Park, N.Y. : Delmar/Cengage Learning, c2010Availability: Items available for loan: Nilai University Library [Call number: 647.94068 MOR 2010] (1).

2. Managing quality service in hospitality : how organizations achieve excellence in the guest experience / Robert C. Ford, Michael C. Sturman, Cherrill P. Heaton.

by Ford, Robert C | Sturman, Michael C | Heaton, Cherril P.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Clifton Park, N.Y. : Delmar Cengage Learning, c2012Availability: Items available for loan: Nilai University Library [Call number: 338.4791068 FOR 2012] (1).